Overview
If an event is free of charge and does not include any additional paid offers, participants do not need to receive an invoice. In Converia, you can Hide invoices in the frontend, while the invoicing functionality remains available in the backend/Backoffice.
Prerequisites
Access to Configuration → Attendee Registration → Configuration
Configuration / Procedure
A) The Event Is Completely Free of Charge (No Paid Offers)
Open Configuration → Attendee Registration → Configuration.
Go to the Invoices tab.
Set Hide invoices in frontend to Yes.
Save the change.
B) The Event Is Free, but Cancellation or Processing Fees May Apply
In this case, you should not suppress invoices.
Open Configuration → Attendee Registration → Configuration.
Go to the Invoices tab.
Make sure that Offer packages with price 0: Show is selected.
Save the change.
Notes
When invoices are hidden in the frontend, the person making the booking will not receive an invoice in the final step of registration and cannot access an invoice in the C3 – Document Archive.
No automatic invoice email is sent after the booking has been completed.
The invoice info email will then only contain a link to the booking confirmation (not the invoice). Adjust the email text before sending it if necessary.
Hiding invoices is a frontend-only deactivation: The invoicing functionality remains active in the backend/Backoffice and can still be used if required.
When invoice links are opened, the message “This invoice document is blocked.” appears unless you are also logged into the Backoffice.
If you later change Hide invoices in frontend back to No, participants who have already completed their bookings will also be able to access their invoices retrospectively – without any automatic follow-up emails being sent.
FAQs
Will participants still receive invoices if I enable “Hide invoices in frontend”?
Will participants still receive invoices if I enable “Hide invoices in frontend”?
No. Invoices will not be displayed in the frontend or sent automatically by invoice email.
Does this completely disable the invoicing functionality?
Does this completely disable the invoicing functionality?
No. Hiding only affects the frontend; the invoicing functionality generally remains active in the backend/Backoffice.
What should I consider if the event is free of charge but fees (e.g. cancellation fees) may apply?
What should I consider if the event is free of charge but fees (e.g. cancellation fees) may apply?
In this case, you should not hide invoices. Instead, select Offer packages with price 0: Show in the invoice configuration to prevent “empty” invoices from being sent.