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Setup & Support

Learn how to set up Converia, what support and training options are available, and how to test events before going live.

Converia can be set up independently. If required, Converia also provides advice, training and support. Before going live, events can be fully prepared and tested in test mode.


Can I Set Up Converia Myself?

Yes. You can set up Converia independently.

Converia can provide setup advice upon request. This can be particularly helpful for events with more complex requirements, such as:

  • Multiple participant categories

  • Pricing tiers

  • Abstract submissions

  • Peer review processes

  • Payment processing

  • Integrations

  • Check-in or badge processes

Converia can be made available at short notice.


What Support Does Converia Offer?

Converia offers several support channels.

These include:

  • The AI-powered support assistant Conny, directly within the software

  • Email support with a ticketing system

  • Telephone support when required

These channels can be used to address both general questions and specific enquiries about setup, configuration or use.


Does Converia Offer Training?

Yes. Converia offers training across all functional areas, delivered by specialists.

Training can cover topics including:

  • Registration and booking process

  • Ticket and pricing rules

  • Payment processing

  • Abstract management

  • Peer review

  • Programme planning

  • Check-in

  • Badge printing

  • Reports and exports

Customised step-by-step guides for participants and reviewers are also available.


How Often Does Converia Release New Features?

Converia follows a two-week development sprint cycle.

New features are generally available every month. This ensures that the software is continuously developed and improved.


Can I Test Converia Before Going Live?

Yes. In test mode, events can be fully set up and tested from start to finish.

Test bookings are stored in a separate archive and automatically hidden when the event goes live.

A demo link can be sent upon request, for example to:

  • Your own team

  • Internal decision-makers

  • Departments involved

  • Interested parties

  • Test users

This allows an event to be reviewed before publication without test data remaining visible during live operation.


Good to Know

  • Converia can be set up independently.

  • Setup advice is available upon request.

  • Support is available through Conny, email with a ticketing system and telephone when required.

  • Training is provided by specialists.

  • Customised guides for participants and reviewers are available.

  • Converia follows a two-week development sprint cycle.

  • Events can be fully tested in test mode before going live.

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