If the event was created based on a previous year's event, PDF templates may still contain content, logos, contact details or notices from the previous event. Check the booking confirmation in particular and, if used, the invoice.
Relevant Menu Paths
PDF templates: Configuration → Basic Settings → PDF templates
Booking confirmation: Configuration → Attendee Registration → Configuration → Booking confirmation
Invoice: Configuration → Attendee Registration → Configuration → Invoices
Check General PDF Templates
Check all existing PDF templates from the previous year's event
Update the event name and years
Check the event date and location
Check logos, header graphics and design elements
Update organiser and contact details
Update contact details
Check footers and legal notices
For multilingual events, check the templates in all required languages
Check the Booking Confirmation
In addition to the PDF, also check the associated email templates.
Check the booking confirmation PDF
Check the event details
Check booked offers and prices
Check sender and contact details
Check the email text and subject of the booking confirmation
Check whether the booking confirmation is sent at the intended time
Check the Invoice Document
This section is relevant if invoices are generated for the event.
Check the invoice PDF
Check organiser and invoice details
Check address and company details
Check bank and payment information
Check tax information
Update invoice texts
Update invoice texts and notices
Check whether any information from the previous year's event is still included
Tip: Afterwards, complete a full test booking and open the generated booking confirmation and, if relevant, the invoice. This is the most reliable way to check whether the PDFs are generated correctly using the actual booking data.
Related Articles
Create and Edit PDF Templates
Configure the Booking Confirmation and Booking Confirmation Email
Set Up the Invoice Document: PDF, Texts and Options
Next Steps
If you use paper submission, check its basic configuration next.
If you do not use paper submission, check the copied offers, price groups and registration periods next.