Skip to main content

Setting Up Additional Questions for Specific Groups of Participants

This article explains how to set up target-group-specific questions using Questions & Answers within offer packages and how the collected data can be processed further.

Overview

If certain information is only relevant to specific target groups, you can collect it using Questions & Answers within Offer Packages. As the visibility of offer packages can be controlled by price group, this method is suitable for collecting target-group-specific information and providing selection options during the booking process.

Questions & Answers do not affect the price of the offer.

Prerequisites

  • Access to Configuration → Attendee Registration → Offer wizard

  • Access to Management → Organisation & planning → Answers

  • Access to Configuration → Attendee Registration → Configuration

Configuration / Procedure

  1. Open Configuration → Attendee Registration → Offer Wizard.

  2. Open the relevant offer package.

  3. Control its visibility using the price groups.

  4. Create a new question.

  5. Create the answers.

  6. Go to Configuration → Attendee Registration → Configuration.

  7. If required, enable the display of answers (selection options) on the invoice.

  8. Go to Management → Organisation & planning → Answers.

  9. Open the relevant answers.

  10. If required, enter answer abbreviations for display on badges.

  11. If required, configure quotas using answers (except for free-text answers).

  12. Save the changes.

  13. Test how the questions and answers are displayed during the registration process.

  14. Check how the data can be evaluated in the Backoffice.

Use Cases

  • Target-group-specific questions, e.g. questions that are only displayed to a particular price group

  • Booking options within a package, e.g. workshop selection

  • Additional information for selected groups of participants, e.g. a separate question for the press within an offer package that is only visible to this target group

Notes

  • Questions & Answers offer more options for further data processing than Custom Fields and are often easier to configure.

  • Answers can be displayed on the Booking Confirmation and optionally on the Invoice.

  • Answer abbreviations can be displayed on badges.

  • Contingents can be managed through answers. This is not possible for free-text answers.

  • As answers can also represent booking options, participants cannot change them themselves once the booking has been completed. Changes are then only possible in the Backoffice.

  • Once registration has opened, you should avoid changing the placement of Questions & Answers in the Offer Wizard, deleting questions or renaming options in a way that changes their meaning. This may affect existing bookings, lists and exports.

  • Questions & Answers and their associations can also be edited under Organisation & planning. Avoid working in the Offer wizard and Organisation & planning at the same time.

  • Under Organisation & planning, participant lists can be viewed and exported for each answer.

  • All Questions & Answers can be processed further in booking exports, including answers to free-text questions.

  • Shortcuts can be configured for answers in the Converia Dashboard to provide quicker access to important information.

FAQs

Can participants change their answers themselves later?

No. Once a booking has been completed, changes are only possible in the Backoffice.

Did this answer your question?

Related Articles