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C3 (Login Area) for Participants: Features and Login Mode

This article explains which features participants can use in the C3 (Login Area) and how to configure the login mode for user account creation during registration.

Overview

The C3 (Login Area) is the personal area where participants can view and manage data and documents relating to their bookings. Participants can, among other things, access documents (e.g. invoices or booking confirmations), edit their details or change their password – depending on which documents and processes are used in your configuration.

The Login Mode allows you to control whether participants must create a user account during the registration process, whether account creation is optional or whether an account can only be activated later.

C3 - Conference Control Center

Prerequisites

  • Access to Configuration → Basic Settings → Configuration

  • Access to Configuration → Attendee Registration → Configuration

C3 Features for Participants

The C3 – Conference Control Center login area allows participants to manage their data. They can perform the following actions:

  • Access all available documents (invoice, booking confirmation, payment confirmation, certificate of attendance)

  • Make additional bookings (depending on the offer structure and the original booking)

  • Edit personal data

  • Change their password

  • Submit and manage abstracts

  • Review abstracts (reviewers only)

  • View participant lists and edit their own entries in the lists

  • Participate in surveys

Participants cannot perform the following actions independently in the login area:

  • Make subsequent credit card or PayPal payments for bookings that have already been completed

  • Change bookings, i.e. modify offers that have already been booked

  • Delete their account

Configuration / Procedure

1) Configure the Login Mode During Registration

  1. Open Configuration → Attendee Registration → Configuration.

  2. Under Login mode, select one of the following options: “Normal”, “Optional” or “Deactivated”.

  3. Set the login mode according to your registration process:

    • “Normal”: Creating a user account is mandatory during registration.

    • “Optional”: People making a booking can choose whether to create a user account (using the “I do not want to register for a user account” option in the frontend). If no account is created, a password can be requested later using the email address to activate the account.

    • “Deactivated”: No user account is created during the registration process. An account can be activated later by requesting a password using the registration email address.

Login Mode “Optional” in the Backoffice
Information Text for Login Mode “Optional” in the Frontend

2) Consider the Special Case of Group Bookings

  1. Please note: For group bookings, the person managing the group must create a user account, regardless of the login mode.

  2. Also note: Personal records without user accounts are created for additional group members, regardless of the login mode.

3) Optional: Display the Login Box in the Frontend

  1. Go to Configuration → General Settings → Configuration.

  2. Please note: The login box is displayed in the frontend by default, regardless of the login mode.

  3. Disable the login box in this area if you do not want to offer login access in the frontend.

  4. Then check whether the login box is displayed or hidden as intended in the frontend.

Use Cases

  • You want participants to be able to access documents (e.g. invoices or confirmations) themselves.

  • You want to reduce duplicate user accounts and therefore use a consistent account creation process during registration.

Notes

  • If you are using abstract submission alongside registration, you should allow user accounts to be created (e.g. Login Mode “Normal”) to reduce duplicates. Abstract submission is not possible without logging in.

  • If you use the “Optional” login mode, check the corresponding information text in the frontend (option “I do not want a user account”) to ensure participants understand how to activate their account later (by requesting a password using their email address).

  • User accounts can be used across multiple events within the same installation. This means participants may be able to use an existing account even if account creation is disabled during registration.

  • The login box takes participants to the “User Authentication” page, where accounts can be created independently of the registration process.

FAQs

Why can participants see the login box even though the login mode is set to “Disabled”?

The login box is visible regardless of the login mode. The login mode only controls whether a user account can or must be created during the registration process.

Can participants make subsequent payments by credit card or PayPal?

No. Subsequent credit card or PayPal payments for bookings that have already been completed are not available as a self-service function in C3.

Can participants change their bookings themselves?

No. Changes to bookings (modifications to offers that have already been booked) are not available as a self-service function in C3.

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